FAQs

 

What payment method can I use to make my purchase ?

You can pay with credit card and PayPal.

 

Why reason may be rejected my credit card?

Your card may be rejected by one of the following reasons: If this is the first time you shop online, remember to activate it before using it. The card may have expired. Check that your card does not exceed the validity date. It may be reached the limit of the card. Check it in your bank that the card has not exceeded the allowed amount for purchases. Maybe some data entered is incorrect. Check that you have correctly filled in all the required fields.

 

Is it safe to use my credit card on the web?

Yes, the data is transmitted in encrypted form SSL. For payment by Visa and Mastercard only Ces transactions (Secure Electronic Commerce) will be accepted. After verifying that the card is attached to the CES system, the system will contact your bank to authorize the purchase. When the bank confirms the authenticity, the charge will be made. Otherwise the order will be canceled.

 

How much takes my purchase to be delivered?

Orders are delivered to the official carrier at 12 o clock in the morning. -Orders Purchased after 12: 00h noon will be shipped the next day. -Orders Every Xcess Company order is shipped with a Celeritas tracking service. When your order is delivered to the carrier, you will receive an email with a tracking number and a telephone number of the area where it is delivered, so you can track the status of your order at anytime. 48/72 hours if you make the order before 12 noon Purchases are delivered on working days.

 

For example:

If I buy a Tall Hoodie Xcess Company on Tuesday at 10: 00h when I will get my order?

As you have purchased before 12: 00h noon, your order will arrive on Thursday or Friday (48 / 72h)

If I buy a Tall Hoodie Xcess Company on Tuesday at 17: 00h when I will get my order?

As you purchased after 12: 00h noon, your order will arrive on Friday or Monday as it leave our industrial unit on Wednesday.

If I buy a Tall Hoodie Xcess Company on Tuesday at 10: 00h when I got my order?

As you have purchased before 12: 00h noon, your order will arrive on Thursday or Friday (48 / 72h)

If I buy a Tall Hoodie Xcess Company on Friday at 10: 00h when I got my order?

As you have purchased before 12: 00h noon, your order will arrive on Tuesday or Wednesday due to on weekends the carrier company does not work (48 / 72h)

If I buy a Tall Hoodie Xcess Company on Friday at 17: 00h when I will get my order?

As you purchased after 12: 00h noon, your order will arrive on Wednesday or Thursday as it leaves our industrial unit on Monday.

 

SIZE changes AND RETURNS

The customer will pay the shipping cost to our industrial unit, you also must complete the following form to let us know what items you want to return or exchange, you have 21 days to performe it.
(RETURN FORM)

 

Terms of exchanges and returns:

-AWhen making the exchange or refund, the customer will pay the shipping cost to our industrial unit
It's very important that returned items are in resalable condition.
It means that the original packaging will be needed whenever its possible.
We Just accept items that have not been used.
'The clothes should be labeled and folded the best you can.
If items do not arrive in perfect conditions we will not be responsible of returning the package.
Just take responsibility for your package from the time it reaches our warehouse.
Received packets that do not arrive with the shipping costs paid will not be returned or changed.
-We Recommend that returns will be made by registered mail, we are not responsible for lost or delayed packages.
I will email you once we have received your package.
If all the conditions described above are carried out we will proceed to the change the item or to refund the total cost in the bank account number provided by the customer.
If you have any other question please contact us: info@xcess-company.com we'll contact you as soon as possible.


 


Free shipping from 79€

9,50€ for orders less than 79,95€.

Delivery within 48/72 hours

When ordering a tracking number will be given. This can be used to check the status of your order at anytime.

Safe Payment

100% secure payment via credit card and Paypal.